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Can't find the answer to your question? Have a comment or feedback?
Please contact us at hello@numshirt.com and we’ll get back to you within 24 hours.

Top Questions

When will my order be shipped?
Due to the custom made-to-order process most orders ship out within 2–4 business days. Your t‑shirt(s) will be scheduled for manufacturing the business day after you place your order, and shipped out the business day after it's fulfilled and inspected. Please take weekends and holidays into account when considering the shipping date. We will send you a confirmation email as soon as your order is ready to go.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with the tracking number and a link to track your package. Some email providers may route confirmation emails to your spam folder. Be sure to check this folder if you do not see the email in your inbox. If the link to track your package doesn't work, try copying the tracking number and visit USPS.com (or UPS.com if the tracking number begins with '1Z').

Ordering

How do I change or cancel my order?
If you would like to cancel or change your order, please contact us as soon as possible. We will make every effort to accommodate your request. However, keep in mind that due to custom “made-to-order" process, we cannot cancel or change an order once it has entered the production.
What are my payment options?
We securely process your payment with PayPal checkout and accept all major credit cards, debit cards, bank accounts, and PayPal.
Is my credit card information safe?
We don’t keep your credit card information. We use Stripe payment processor to secure your payment details. Stripe provides a 256bit encrypted SSL session to protect your privacy. Credit card numbers are never seen by us. Once your payment has been validated, your data is destroyed by Stripe: this provides the highest level of security to make your online shopping safe and secure.
Is ordering over the Internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure.

Shipping & Delivery

Domestic (U.S.) Shipping
Our shipping is FREE for all domestic orders. Orders are shipped via USPS First-Class Mail. It typically takes 2–5 business days for delivery. Express shipping is available upon individual request.
International orders
We ship worldwide for $9.95 flat rate. International orders are shipped via USPS First-Class International Mail. It usually takes 1-3 weeks for delivery. Express and expedited shipping is available upon individual request. PLEASE NOTE: these orders may sometimes take longer due to delays in customs. International and military orders may experience delays in shipping due to inbound and outbound processing.

Returns

What is your return policy?
We guarantee our product to be free of manufacturing defects and accept unwashed and unworn DEFECTIVE items for exchange, replacement, or refund within 15 days of purchase. If you are returning a defective or damaged product to us within 15 days, we will cover the cost of the return shipping. If you are not satisfied with your purchase for another reason, please contact us and we will find the way to make you happy!
How do I return a defective item?
1. Email us a photo showing the defect to support@numshirt.com
2. We will give you instructions on where to ship your return, and will issue you a prepaid return mailing label.

Other Questions

Can you notify me about special promotions?
Sure! Simply use the form at the bottom of this page to subscribe to our sneak peeks and specials. You will be able to unsubscribe from our email updates anytime.
What is your privacy policy?
We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.